Company

 

Customer Case Studies

 

Large State Agency
Gravitant's cloudMatrix™ enables virtual data centers and managed cloud solution by brokering Enterprise-class services from multiple providers.

 

Problem Statement: A large state agency had built an Oracle based web application and quickly needed dev/test, production and backup environments.

 

Their key challenges were:

  • The cost of current data center solution was high
  • There was limited DR solution available
  • Deployment and Operations support was limited – QOS was very low
  • Current data center platform did not support the application architecture

Gravitant's cloudMatrix Solution: The large state agency was able to successfully acquire and instantiate virtual data Center (VDC) and the required environments within it. The cloudMatrix platform and management services were used by the agency staff to accomplish the following functions:

  • Size, Price and Order Virtual Data Center Services from an online Iaas catalog and templates
  • Design and model application deployment architecture and use models for systems construction and deployment.
  • Instantiate VDC and provision required resources (server, storage and network) for the environments through a single pane of glass across different providers
  • Use automated workflow between IT and Finance managers to control and approve VDC resources and cost
  • Monitor application and infrastructure utilization and performance
  • Monitor and govern cloud service provider for QOS

State Agency Benefits: 

  • Virtual Data Center environments were up and running within a week
  • Agency application was securely deployed and tested in the cloud
  • Three vendor services were aggregated to enable the solutionSaved the state agency ~45% cost when compared to the internal data center solution
  • Service Delivery and Operations Management automation help save another ~40% in data center costs.

Texas Department of Information Resources (DIR)
Gravitant enables Enterprise Customer Facing catalog and chargeback solution for Statewide shared telecom and wide area network services.

 

Problem Statement: DIR CTS delivers statewide telecom and wide area network services and were facing the following challenges:

  • Provide consumer agencies with a view of services, subscribed, their utilization and chargeback
  • Understand and baseline cost of shared services across a spectrum of consumption models
  • Setup services catalog and packages for consumer self service consumption
  • Setup and track financial cost model for shared services and chargeback

Gravitant's Solution: DIR CTS successfully automated the following functions for customer agencies and internal operations staff

  • Service Utilization and Charge Back Dashboards for customer agencies
  • Online consumer catalog for customer agencies to review packages. pricing and service implementation information
  • Service Cost Mapping and Chargeback Rules Management for shared services

Texas DIR Benefits

  • Customer agencies have visibility and clear understanding of what their utilization patterns and their cost
  • Customer agencies can plan and save costs by understanding their services utilization patterns
  • DIR Operations Managers clearly understand who their top paying customers are and their expectations of QoS
  • DIR Business Managers have a clear understanding of cost associated with operating a shared services model and develop a coherent cost recovery strategy

Texas DIR and Health and Human Services (2007-2010)
HHSC enterprise IT had multiple challenges to roll out a statewide eligibility management system.

The challenges included:

  • Establishing a data center consolidation plan and measurements for effective transformation and governance
  • Establishing visibility, information sharing and collaborative action across the enterprise business-IT ecosystem
  • Establishing service provider management for data center, application management and network services

The Gravitant® team, working in collaboration with DIR and HHSC executive management, successfully deployed Gravitant's BusinessMatrix™ which enabled the enterprise to have a shared services data center and command and control center. DIR and HHSC realized the following benefits by using BusinessMatrix and Gravitant's professional services:

  • DIR and HHSC executives established a data center transformation/consolidation plan and a tracking and control model in BusinessMatrix which successfully delivered the new data center services on time and on budget.
  • The Gravitant Command and Control Center enabled near, real time visibility, information sharing, coordinated corrective action and performance management across the enterprise business and IT ecosystem using an integrated set of metrics and policies.
  • Increased confidence in IT and improved business customer satisfaction due to metrics-driven communications with all stakeholders on IT service performance.
  • The CIO was able to clearly articulate the business impact of IT using performance metrics and could successfully drive the Enterprise IT agenda.
  • ~30% cost reduction due to right sizing capacity, setting up accurate transformation activities and continuous executive and operations management alignment.
  • CIO's office was successfully able to comprehend service provider performance and dependencies and continuously align them to deliver to project goals. They were also able to enforce intelligent vendor compliance with Master Services Agreements.